Travis York

Travis York

About Travis York

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So far Travis York has created 6 entries.

Differentiate Your Veterinary Customer Service

By |May 12th, 2014|

Service standards can elevate the level of veterinary customer service and differentiate your business.  Create standards that help to create a positive memory for the pet owner.  Start with a few standards at a time and train everyone on the team to meet the standards.  Develop standards for the most common client interactions such as on the phone, in the exam room and during check-in and check-out times.  Include the entire team in dialogue about standards to capture great ideas, facilitate training and to ensure buy-in.

Avoid creating standards that are scripted phrases which lack authenticity.  For example, train team members to use appropriate phrases such as, “Hi!  This must be Josie-she’s so cute.  Tell me more about what’s going on with her” rather than merely asking “How can I help you?”

To further differentiate your practice with client service, brainstorm ideas with the team on how to cater to the needs of clients and how to exceed client expectations.  This [...]

Client Engagement: Connect With Clients

By |May 1st, 2014|

The first step to enhancing client service is to become a client-centered hospital and make it a goal of the business to consistently deliver exceptional service while always striving to exceed the needs of clients.  Next you must hire employees with positive attitudes who are motivated to provide outstanding service.  Then focus on the following 3 key areas to ensure success in achieving your goal.

Veterinary Client Engagement: Connect With Clients 

One of the best ways to provide tailored, sophisticated service is to connect emotionally with clients and recognize their unique needs.  Don’t lose sight of the client’s perspective when communicating with clients.  Remember to focus on what clients are feeling and what they need from the healthcare team as well as what their pet needs.

Give clients compliments.  Everyone likes to receive compliments so look for opportunities to say something nice to clients.  Always praise clients about how well they take care of their pet because this will reinforce your position [...]

Western Veterinary Conference Recap 2014

By |February 21st, 2014|

Thanks to everyone who stopped by the Live Oak Bank booth at the Western Veterinary Conference! It was a busy conference, and we were glad to get face time with existing and potential customers. We were excited by the number of veterinarians who attended our practice acquisition presentation. We hope you found it interesting and helpful as you prepare for practice ownership. A special thanks to everyone who attended our function at the House of Blues Foundation Room. Your business has allowed Live Oak Bank to have continued success in the veterinary industry.

2014 Veterinarian of the Year Award goes to…

By |February 10th, 2014|

On Saturday, 2/8, Dr. William Draper, owner of The Village Vet practices in Atlanta and surrounding areas, received the 2014 Veterinarian of the Year Award presented by Purina ProPlan & Dogs in Review. He was nominated by Live Oak Bank for his commitment to the profession and his community. Dr. Draper has much to be proud of – The Village Vets presently has three AAHA (American Animal Hospital Association) accredited practices that have been consistently honored by Atlanta magazine as “Best Vet” since 2004. He was also recently honored as one of Atlanta’s FIVE STAR Veterinarians; an honor bestowed to only 7% of the area’s practitioners.

It was a special evening for Dr. Draper. He deserved to be honored in-front of industry professionals, peers, friends and his wife. Those of us at Live Oak Bank couldn’t be more proud to have him as a business partner and friend. He has a long, successful career ahead of him.

Happy New Year!

By |January 1st, 2014|

Happy New Year from Live Oak Bank! As we enter into 2014, it is a good time to set goals for your practice. What is it that you hope to accomplish in the new year? Do you want to expand your practice? Do you want to launch a marketing campaign to increase your revenues? You should always re-access with each new year and determine how you can be a more successful business owner.

I encourage you to pay frequent visits to our website. Here, you’ll have access to tips and advice from our two veterinarians,  Dr. Carol Hart and Dr. Jessica Trichel, who are on staff full-time at the bank. Please visit our resource center as well for helpful articles, presentations and videos. We provide these resources because we want to see your business thrive. We wish you continued success in 2014!

Financing a New Building in This Economy

By |January 1st, 2012|

The current economy has given rise to many questions about how a veterinarian should go about financing the construction of a new facility. The buzz in the marketplace is that construction costs are not coming down, appraisers are approaching the market conservatively and banks have tightened credit standards for real estate lending.
All these statements are true. But many veterinarians just don’t have enough space to continue to grow their businesses and need new facilities. Will all this news prevent a veterinarian from securing the needed funds to build her building? It doesn’t have to. There are different financing options and one of the scenarios can work for your situation.
The market has three primary products available forveterinarians looking to construct or renovate their facilities: conventional bank financing, SBA 504 loans and the SBA 7(a) loan product.
The best loan type for your project depends on the appraisal, cash equity injected into the project, current business cash flow, size [...]