Death Care News

The Death Care category is for all Death Care related posts.

Funeral Home Owner Customer Spotlight: Jerry & Janet – Arizona

By |October 4th, 2012|

Funeral Home Owner Customer Spotlight

Funeral Home Owner’s Jerry & Janet share their experience about working with Live Oak Bank and a team that is dedicated specifically to the Death Care Industry.

Funeral Home Owner Customer Spotlight: Dale & Jodie – Michigan

By |September 18th, 2012|

Death Care Customer Spotlight

Dale and Jodie, Funeral Home Owners, share their experience working with Doug Gober, industry expert, and Live Oak Bank.

Size Matters: Making the Case for Growth Pt. 4

By |September 17th, 2012|

Live Oak Bank specializes in helping funeral homes and cemeteries invest in their futures, offering both capital and strategy to customers to help them grow. Each of the articles in this series deals with a growth opportunity that owners and managers sometimes miss.
 

Part 4 – Thinking Outside the Bun

Why a Broader Offer Can Make a Bigger Business

In funeral service we all have to deal with a business where demand is absolutely finite – there was, is and always will be just one death per customer, no matter how well we do our jobs. This drives an obvious priority for death care businesses: it’s essential to grow revenue per case. Most funeral homes have known this for years, so the low-hanging fruit has already been taken – the quick easy fixes like flowers and prayer cards that don’t require real strategy or investment.

Today, real growth is harder to achieve, but potentially more valuable when you do. It takes deliberate planning and investment to reach beyond the low-hanging [...]

Size Matters: Making the Case for Growth Pt. 3

By |September 17th, 2012|

Live Oak Bank specializes in helping funeral homes and cemeteries invest in their futures, offering both capital and strategy to customers to help them grow. Each of the articles in this series deals with a growth opportunity that owners and managers sometimes miss.
Part 3- Investing In Facilities
Why Status Quo is Really Just the Latin Word for “Left Behind”
Think about first impressions for a minute. You’ve just walked into a hotel, a restaurant or a spa as a customer and the first thing you notice is the time-warp: it looks like nothing has changed in the last 25 years. Even if the whole place is immaculately maintained, it’s still 1987 on the inside, and 2012 in the rest of the world. What’s your first impression of that business?

Welcome to the hospitality sector, where, for better or for worse, the design and quality of your facilities is a key part of your brand identity. Whether you like it or [...]

Size Matters: Making the Case for Growth Pt. 2

By |September 17th, 2012|

Live Oak Bank specializes in helping funeral homes and cemeteries invest in their futures, offering both capital and strategy to customers to help them grow. Each of the articles in this series deals with a growth opportunity that owners and managers sometimes miss.
Part 2 – Market Coverage
Why You Need More Than One Bucket If You’re Planning to Make Rain
There are people who compare advertising to making rain. It’s an apt analogy that gets even better if you really think it through. When it rains, it usually rains over a pretty broad area, and everything gets wet. If you want to do something more productive with the water (think drinking, bathing, etc.) then making rain just isn’t enough. You have to have something to catch it in (think buckets). That’s where you run into a classic scaling mismatch. If you’re paying by the minute to make rain all over town, unless you’ve got your bucket coverage scaled to match, there’s [...]

Size Matters: Making the Case for Growth Pt. 1

By |September 17th, 2012|

Live Oak Bank specializes in helping funeral homes and cemeteries invest in their futures, offering  both capital and strategy to customers to help them grow. Each of the articles in this series deals with a growth opportunity that owners and managers sometimes miss.

Part 1- The Experience Economy:
Why bigger is better when it comes to creating memorable experiences Look at any successful service business, whether it’s a hospital, a hotel, a restaurant or even a funeral home, and you’re bound to come away with one undeniable message: the experience you create for your customers and guests is crucial to the future of your business. It’s what they remember and talk about, long after they’ve forgotten the price or the products. The next time they’re in a position to buy your service, what they remember is what guides their choice. It’s why you see the leaders in all kinds of service industries making big investments in designing a better customer experience. They’re [...]

Funeral Business – Michigan

By |April 20th, 2012|

Dale
Michigan

The last 12 months have been a challenge for us in regards to banking and our long term debt. Last spring the bank we had been doing business with for the past 15 years decided that they didn’t want to do business with us anymore. I admit that we had a couple of years where the numbers didn’t look as good as we would have liked them to be. But we never missed a payment nor were we ever late. And after some tough decisions we felt we were finally on the road to recovery.

Unfortunately most banks really have no idea about the unique aspects of the funeral business. Like the fact that people pre-pay for funerals but the funeral homes can’t touch any of that money until the death occurs. Or the fact that we normally pay for things like Newspaper obituaries, cemetery fees, crematory and church fees out of our pocket and then wait for the [...]

Moving Up to the Next Step

By |April 5th, 2012|

Improving the content of the funeral is a journey, not a destination so keep going

LAS VEGAS – Those who’ve heard Doug Gober speak know that he delivers energetic, emotional, passionate presentations. Those who have seen his most recent program, which he delivered at the 2011 NFDA International Convention & Expo and at the recent International Cemetery, Cremation and Funeral Association Convention, know that this one takes a very personal bent as well.

The program included original research by Gober, some firsthand experience not only from his professional perspective but also from a personal perspective. The material was fleshed out and boiled down into one clear, concise message: “We must get better.”

In this particular program, Gober, senior loan officer with Live Oak Bank who was previously with Carriage Services and Matthews, shared more than six months of original research on the content of the funeral and his conclusions on how funeral service professionals can improve that content to increase the relevance of [...]

  • live oak bank news
    Permalink

    Funding from Live Oak Bank supports the educational efforts of the ICCFA Educational Foundation

Funding from Live Oak Bank supports the educational efforts of the ICCFA Educational Foundation

By |March 13th, 2012|

Wednesday, March 14, 2012 – Wilmington, NC – In 2005, the ICCFA Educational Foundation was established to solicit and disburse funds in support of educational and charitable activities determined by the Board of Directors of the International Cemetery and Funeral Association, including the granting of scholarships to attend association conferences. Live Oak Bank supported the efforts of the organization by making a donation to allow participants to attend the annual ICCFA Sales & Marketing Meeting and ICCFA University held every July in Memphis, TN. “The Foundation appreciates this gift from Live Oak Bank that will enable more individuals to advance their educational credentials through ICCFA seminars and programs,” stated Robert Fells, the ICCFA’s Executive Director and General Counsel. “Our profession’s enviable hallmark of colleagues helping colleagues is continued through the bank’s generosity.”

“At Live Oak Bank, we pride ourselves on supporting educational opportunities for our current and potential customers,” commented Doug Gober, Sr. Loan Officer at Live Oak Bank. “The educational [...]

How to get Financing for a Funeral or Cemetery Project

By |February 29th, 2012|

It’s not as easy as “A, B, C,” but it is possible to get a loan to help you make that expansion, remodeling or other project a reality. As with anything involving numbers, you need to do your homework.
Puzzled by bank consolidations and changes in the lending environment? Wondering why getting a loan approved seems so difficult today despite the fact that just a couple of years ago financing was readily available?

The reasons are many, but when lenders are unable to balance their loan portfolio (i.e., their assets) with the deposits and capital sections of their
balance sheets, it doesn’t matter how strong your loan application is, you are not going to get financing. Additionally, many banks are now caught up in mergers and reorganizations (downsizing), FDIC examinations, new government oversight/regulations, loan losses (which reduce capital) and new credit restrictions.

What’s the best way to ensure success in establishing and maintaining relationships with lenders who won’t derail your loan objectives? By carefully selecting lenders who have demonstrated an understanding of your business and who have recently approved and closed loans similar to the [...]