Educational Reads Archive

To improve client compliance, focus on scheduling appointments and work as a team to ensure that pet owners fully understand what care their pet needs.

Recruiting and retaining dedicated, competent employees and knowing how to let go of employees who are not the best fit for your practice are significant management challenges.

Wikipedia’s definition of employee engagement states that “…an engaged employee is a person who is fully involved in, and enthusiastic about, his or her work.”

The first step to enhancing client service is to become a client-centered hospital and make it a goal of the business to consistently deliver exceptional service while always striving to exceed the needs of clients.

Every practice needs to have a designated inventory manager who is responsible for inventory control. Often this individual is a technician since they are familiar with hospital drugs and medical supplies.

Be sure to track the number of new clients who visit your hospital each month. The number of new clients per month helps tell you how well the practice is doing at attracting new pet owners.