Veterinary News

The Veterinary category is for all Veterinary related posts.

Enhancing Employee Engagement and Job Performance

By |October 24th, 2013|

Wikipedia’s definition of employee engagement states that “…an engaged employee is a person who is fully involved in, and enthusiastic about, his or her work.” During slow economic times, team members may be faced with more clients who cannot afford care. As a result employees may have difficulty staying upbeat and job performances may suffer. When employees are not engaged, job satisfaction, productivity, and client service can all decline.

The level of employee engagement is critically important in the delivery of veterinary medical care and client service. Partially engaged employees may not be accountable and may not be as efficient and productive as they could be if they were fully engaged. Disengaged employees don’t have the inclination or passion to cater to the needs of pet owners and often don’t work well with other employees.

Strategies to Improve Employee Engagement

Use the following strategies to help improve employee engagement resulting in greater job satisfaction, increased efficiency and productivity, and enhanced client service. [...]

Enhancing Client Service

By |October 24th, 2013|

The first step to enhancing client service is to become a client-centered hospital and make it a goal of the business to consistently deliver exceptional service while always striving to exceed the needs of clients. Next you must hire employees with positive attitudes who are motivated to provide outstanding service. Then focus on the following 3 key areas to ensure success in achieving your goal.
Client Engagement: Connect With Clients

One of the best ways to provide tailored, sophisticated service is to connect emotionally with clients and recognize their unique needs. Don’t lose sight of the client’s perspective when communicating with clients. Remember to focus on what clients are feeling and what they need from the healthcare team as well as what their pet needs.

Give clients compliments. Everyone likes to receive compliments so look for opportunities to say something nice to clients. Always praise clients about how well they take care of their pet because this will reinforce your position [...]

Implementing an Effective Inventory Management System

By |October 24th, 2013|

Every practice needs to have a designated inventory manager who is responsible for inventory control. Often this individual is a technician since they are familiar with hospital drugs and medical supplies. A good inventory manager is detail-oriented and committed to saving the practice money. The inventory manager should work with the practice manager or owner to be sure inventory costs are kept in line with budgets and industry benchmarks.
Every hospital also needs a well-organized inventory management system in place to manage inventory. Some practices find using a computerized inventory system helps to better track products and their usage. Regardless of whether you use your practice management software or a visual inventory system, determine appropriate quantities to have on the shelf, establish reorder points and reorder quantities for all inventory items and set a schedule for ordering.

If the inventory manager does an inventory count and orders on a regular schedule, the practice is unlikely to run out of products. [...]

Hiring and Firing to Get the Team You Want

By |October 24th, 2013|

Recruiting and retaining dedicated, competent employees and knowing how to let go of employees who are not the best fit for your practice are significant management challenges. Practices that develop an effective hiring and termination process are more likely to hire outstanding team members and retain employees that are the right fit for the practice culture.
Recruitment Strategies

Take the following steps to improve recruitment efforts:

Understand What Employees Want and What You Need

When recruiting employees, don’t just look for “a warm body” to fill the position you need. Instead focus on finding job candidates who have the skills and attitude to become an outstanding member of your team. To recruit the “right” candidates, define the requisite skill set for the potential employee and what kind of employee you need to adhere to the core values of your practice.

In addition, focus on what potential employees want from employers. Make sure the wages and benefits you offer are competitive for your region [...]

Keep Costs Down through a Practice On-line Pharmacy

By |October 10th, 2013|

If your cost of goods sold (COGS) or inventory expenses exceed 22% of your gross revenue, you can improve cash flow and increase your “bottom line” by better managing this all important variable expense.  Don’t forget to include drugs, medical supplies, pet diets, preventive care products, over the counter items, laboratory expenses, radiology costs, cremation costs and medical waste disposal fees when calculating your COGS.  To better manage inventory, consider the following tips.  If your practice software has an inventory management tool, use it and be sure it accurately reflects what is on your shelves.

Next, set re-order points so that you stock only what you can use or sell within 15-30 days.  Make sure one responsible employee is handling your inventory—placing and receiving orders, checking packing slips against orders and invoices and, most importantly, keeping your costs for products current in the inventory management system.  Remember, you cannot recover your cost with an appropriate profit margin if you do [...]

How to Improve Client Compliance

By |October 1st, 2013|

To improve client compliance, focus on scheduling appointments and work as a team to ensure that pet owners fully understand what care their pet needs.
Reminder Systems

If client compliance is low at your practice, in may be related to an ineffective reminder system. The reminder system is the foundation for scheduling wellness appointments for pets. Evaluate the practice reminder system and make sure it is achieving the desired goals of informing clients when services are due and prompting clients to take action to schedule appointments. Whether you use an outside service or you do reminders in-house, look at weekly or monthly reports to evaluate your client response rate to reminders. Make sure clients receive 3 reminders. Ideally, the first 2 reminders should be sent via regular mail or email and the third reminder should be a personal phone call. Assign team members to make reminder calls and follow-up to ensure that calls are completed by a specific deadline. Let [...]

Microsoft Excel: Learning the Basics & Putting them to Use

By |September 26th, 2013|

Learn the Basic of Microsoft Excel

Presented by Karen Osborne, CPA, MBA and Lacher McDonald & Co., CPA’s

Courtesy of: Live Oak Bank

To download a copy of this presentation, click here: Microsoft Excel: Learning the Basics and Putting them to Use

Veterinary Practice – Wisconsin

By |September 18th, 2013|

Dr. Amy

I was very pleased with every aspect of the loan process. With Live Oak, their mantra seemed to be “we believe in you and will find a way.” It was a very reassuring thing to experience in today’s economy!

Tips for Effective Scheduling

By |September 10th, 2013|

We face scheduling challenges almost daily.  “Feast or famine” and there are too many or too few team members on duty.  Here are some tips for scheduling effectively.  To maximize appointment availability without selling client service and patient care short, set 10, 20 and 30 minute appointment slots so you’ll have openings for brief rechecks and for patients needing more time.  Consider leaving one 20 minute slot open every 4 hours to allow for emergencies.  To keep your practice staffed appropriately, remember the first rule you should follow is to schedule for the needs of your hospital.  Second, schedule for the anticipated flow of traffic.  Each week, determine how many staff you’ll need in reception, to accompany doctors in rooms and to manage the treatment/surgery areas.  Keep in mind that to keep staffing costs where they should be, generally no more than four team members should be on duty to support your doctor.  Finally, try to hire “multi-taskers” who [...]

Veterinary Customer Spotlight: Dr. Jay & Lori – Missouri

By |September 4th, 2013|

Veterinary Customer Spotlight

Dr. Jay & Lori share their experience working with Live Oak Bank.