Veterinary News

The Veterinary category is for all Veterinary related posts.

Hiring and Firing to Get the Team You Want

By |October 24th, 2013|

Recruiting and retaining dedicated, competent employees and knowing how to let go of employees who are not the best fit for your practice are significant management challenges. Practices that develop an effective hiring and termination process are more likely to hire outstanding team members and retain employees that are the right fit for the practice culture.
Recruitment Strategies

Take the following steps to improve recruitment efforts:

Understand What Employees Want and What You Need

When recruiting employees, don’t just look for “a warm body” to fill the position you need. Instead focus on finding job candidates who have the skills and attitude to become an outstanding member of your team. To recruit the “right” candidates, define the requisite skill set for the potential employee and what kind of employee you need to adhere to the core values of your practice.

In addition, focus on what potential employees want from employers. Make sure the wages and benefits you offer are competitive for your region [...]

Keep Costs Down through a Practice On-line Pharmacy

By |October 10th, 2013|

If your cost of goods sold (COGS) or inventory expenses exceed 22% of your gross revenue, you can improve cash flow and increase your “bottom line” by better managing this all important variable expense.  Don’t forget to include drugs, medical supplies, pet diets, preventive care products, over the counter items, laboratory expenses, radiology costs, cremation costs and medical waste disposal fees when calculating your COGS.  To better manage inventory, consider the following tips.  If your practice software has an inventory management tool, use it and be sure it accurately reflects what is on your shelves.

Next, set re-order points so that you stock only what you can use or sell within 15-30 days.  Make sure one responsible employee is handling your inventory—placing and receiving orders, checking packing slips against orders and invoices and, most importantly, keeping your costs for products current in the inventory management system.  Remember, you cannot recover your cost with an appropriate profit margin if you do [...]

How to Improve Client Compliance

By |October 1st, 2013|

To improve client compliance, focus on scheduling appointments and work as a team to ensure that pet owners fully understand what care their pet needs.
Reminder Systems

If client compliance is low at your practice, in may be related to an ineffective reminder system. The reminder system is the foundation for scheduling wellness appointments for pets. Evaluate the practice reminder system and make sure it is achieving the desired goals of informing clients when services are due and prompting clients to take action to schedule appointments. Whether you use an outside service or you do reminders in-house, look at weekly or monthly reports to evaluate your client response rate to reminders. Make sure clients receive 3 reminders. Ideally, the first 2 reminders should be sent via regular mail or email and the third reminder should be a personal phone call. Assign team members to make reminder calls and follow-up to ensure that calls are completed by a specific deadline. Let [...]

Microsoft Excel: Learning the Basics & Putting them to Use

By |September 26th, 2013|

Learn the Basic of Microsoft Excel

Presented by Karen Osborne, CPA, MBA and Lacher McDonald & Co., CPA’s

Courtesy of: Live Oak Bank

To download a copy of this presentation, click here: Microsoft Excel: Learning the Basics and Putting them to Use

Veterinary Practice – Wisconsin

By |September 18th, 2013|

Dr. Amy

I was very pleased with every aspect of the loan process. With Live Oak, their mantra seemed to be “we believe in you and will find a way.” It was a very reassuring thing to experience in today’s economy!

Tips for Effective Scheduling

By |September 10th, 2013|

We face scheduling challenges almost daily.  “Feast or famine” and there are too many or too few team members on duty.  Here are some tips for scheduling effectively.  To maximize appointment availability without selling client service and patient care short, set 10, 20 and 30 minute appointment slots so you’ll have openings for brief rechecks and for patients needing more time.  Consider leaving one 20 minute slot open every 4 hours to allow for emergencies.  To keep your practice staffed appropriately, remember the first rule you should follow is to schedule for the needs of your hospital.  Second, schedule for the anticipated flow of traffic.  Each week, determine how many staff you’ll need in reception, to accompany doctors in rooms and to manage the treatment/surgery areas.  Keep in mind that to keep staffing costs where they should be, generally no more than four team members should be on duty to support your doctor.  Finally, try to hire “multi-taskers” who [...]

Veterinary Customer Spotlight: Dr. Jay & Lori – Missouri

By |September 4th, 2013|

Veterinary Customer Spotlight

Dr. Jay & Lori share their experience working with Live Oak Bank.

The Pre-OP Physical for Your Practice Expansion

By |August 24th, 2013|

Whether thinking about starting a practice, expanding an existing facility or building new, this workshop will engage you in the thought process that every Practice Owner needs to go through long before even thinking about putting a shovel in the ground.


To download this presentation, click here: The Pre-OP Physical for Your Practice Expansion

Tips For Getting Under-Served Patients In The Door

By |August 13th, 2013|

You may benefit from “mining” your existing patient base and a concerted effort to get under-served pets in for care.  Surely your practice sends preventive care reminders.  Call those clients who do not respond after the second reminder and get appointments scheduled for their pets.  Make sure your front desk team contacts all clients with pets six months, one year and eighteen months overdue for services so these pets get the care they deserve.  Offer a promotion to get these pets in your door.  Most practices need to work on compliance for felines in their data base.  Call or e-mail cat owning clients and offer a 50% off “welcome back” exam to get those felines overdue for care into your exam room.  Last, but not least, have your team take lifestyle histories when patients present.  If the patient lives in a multi-pet household and another four-legged family member in need of care is identified, have your staff members get [...]

Veterinary Customer Spotlight: Dr. Beverly – Pennsylvania

By |July 22nd, 2013|

Veterinary Customer Spotlight

Dr. Beverly shares her experience with Live Oak Bank.