Project Manager

at Live Oak Bank • Wilmington Headquarters

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Position Summary:

Live Oak Bank is pioneering innovative solutions to support our customers’ dreams of building their own business.  Your role is instrumental in decreasing the time to market for critical services to our customers.  You will do this by partnering with the Lines of Business, Application Development Team, QA Managers, Product Owners, IT/Infrastructure and other key teammates to drive the completion of projects.  This position is responsible for managing all aspects of the project.  This role will not only include the change related to technology, but also be responsible for the people and process changes.  The role may also assume select vendor management responsibilities depending on candidate skill set and capacity.

Essential Functions:

  1. Lead implementation of projects, working with the project teams to define the overall goals, scope, requirements, design, work breakdown structure and milestones for current and future projects
  2. Author required project documentation, including scope, design, requirements and implementation documents
  3. Manage schedule and cost from inception to completion
  4. Define and track areas of risk, develop mitigation plans, and build consensus on key project decisions
  5. Responsible for the escalation of project issues and for communication of project status to all levels of management on both customer and information system side
  6. Lead stakeholder meetings to ensure focus, maintain an attitude of commitment, and share responsibilities/needs from each member involved
  7. Manage select 3rd party vendor activities and ensure they are meeting their commitments
  8. Participate in the selection and on boarding of new vendors
  9. Proactively and reactively resolve day-to-day project issues
  10. Communicate status updates to internal and external stakeholders
  11. Follows key project management methodology

Additional Responsibilities:

  1. Functions as a team and realize all members of the team are vital to its success
  2. Performs other duties as required
  3. Create, optimize and drive structured schedules and project plans across divisions and cross-functional teams
  4. Set and meet deadlines with quality deliverables, effectively adapting and modifying plans based on changing conditions, client resources and product information
  5. Communicate progress across internal and external teams and executive leadership
  6. Connect all the pieces of the initiative by thinking end-to-end, while leveraging all available assets to solve problems and create value for both short and long horizons
  7. Gather client requirements for software development that will support the client implementations, projects and/or conversions


  1. Ability to manage external vendors
  2. Ability to adhere and promote standard project management tools, procedures, and best practices
  3. Strong analytic skills and attention to detail
  4. Ability to work independently under minimal supervision and strong track record of setting and meeting delivery commitments
  5. An insatiable desire to see things completed with sense of urgency
  6. Possess exceptional troubleshooting skills
  7. Expert with time management, planning, and organizing complex solutions
  8. A track record of successfully delivering or coordinating multiple projects
  9. Must be a self-starter and have excellent time management skills with the ability to balance priorities
  10. Full knowledge of SDLC
  11. Understanding of Feature Driven Development (FDD), Prototyping and Scrum agile methods.
  12. Understanding and experience using JIRA, MS Project, SmartSheets
  13. Full knowledge on capacity planning (resource leveling, etc.)
  14. Experience in Risk reporting
  15. Ability to manage external vendors
  16. Excellent oral and written communication skills
  17. Professional who is calm under pressure and focused on driving objective results
  18. PMP Education or certification preferred by not required


College Degree preferred but not required


  1. A track record of successfully completing task
  2. Ability to influence others to ensure task are completed on time
  3. Experience interacting with both internal and external teams
  4. Proven ability to work in collaboration with customers, building and developing effective relationships
  5. High energy and enthusiasm with an emphasis on teamwork and positive communication
  6. An insatiable desire to see things completed with an extreme sense of urgency
  7. Self-motivated and self-directed but also capable of following directions from management
  8. A positive outlook on life
  9. Be an expert with time management, planning, and organizing complex solutions

Physical Demands/Work Environment Requirements:

  1. Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers
  2. Able to sit, stand, stoop and bend
  3. The ability to work the days and hours required to fulfill the essential functions of the position
  4. The ability to work long hours and to multitask

Mental Demands:

  1. Learning, thinking, concentration
  2. The ability to interact with others and exercise self-control
  3. The ability to work under stressful conditions, particularly in customer and employee relations’ situations
  4. The ability to make decisions and exercise discretion, when necessary