Support Administrator

at Live Oak Bank • Wilmington, NC

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Live Oak Labs is a fast-paced development shop that functions as a well-funded start-up.  We are the technology arm of Live Oak Bank, who has a history of transforming banking thru technology.  Having already spun-off two fintech SaaS companies, Live Oak is a different kind of bank and proven leader in banking innovation.  We’re on a mission to revolutionize the banking experience, with the use of open banking platforms, native cloud technologies, and modern user experiences, for our modern world.

We’re seeking a Support Administrator to join our team in the Wilmington headquarters.  This is a unique opportunity for an experienced Administrator to join our growing organization in order to influence the future of banking.


You’ll work on a key team responsible for building and maintaining corporate resources including applications, laptops, mobile devices, voice, and network components.  Ensure technical problems are resolved in a timely manner while keeping management informed of all issues.  Work with third party vendors and employees on IT system upgrades or enhancements. Our Administrators possess a sense of urgency while holding themselves to the highest levels of personal and professional integrity.



  • Manage customer expectations through helpdesk tickets and support requests. 
  • Ensure that network and PC/laptop problems are resolved in a timely manner.  Answer operational questions by all users in a timely manner.  Complete and maintain system issue reports from all departments. 
  • Test new software and software updates for compatibility with standard configurations.
  • Execute technical projects, gather requirements, write project plans, seek approvals, and finally drive progress, towards successful implementations.
  • Recommend the need for and install new hardware including servers, PC's, laser printers, mobile devices, etc.
  • Work with the Bank's Compliance Officer to ensure PC/laptop users understand their responsibilities under the Employee Network/PC Policy of the Internet Policy Guidelines and have signed the acknowledgement form.
  • Coordinate network, PC and internet training for Bank employees and for new employees during orientation. 
  • Maintain individual workstations to ensure no unauthorized software or hardware is present. 
  • Ensure installed management software and virus protection is working properly for systems and that data files are automatically checked for updates daily. 
  • Ensure Bank critical data is included in daily backups 
  • Participate in backup and recovery testing and exercises - instrumental in the Disaster Recovery Plan. 
  • Stay abreast of information technology issues and enhancements and makes recommendations for upgrades and/or replacements of hardware and software as needed. 



  • Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities. 
  • Has responsibility to follow and help implement IT best practices as outlined by the Federal Financial Institution Examination Council (FFIEC) through it’s IT Examination Handbook booklets. 
  • Function as a team and realize all members of the team are vital to its success.
  • Perform other duties as required. 


  • Strong problem-solving skills
  • Experience with virtualization technology including VMware, Hyper-V, or Cloud implementations
  • Previous experience in systems and network administration, banking environment preferred 
  • Comfortable with hardware diagnostics and repairs
  • Experience with Windows and Apple products 
  • TCP/IP configuration and troubleshooting 
  • Experience with Office 365 preferred
  • Active Directory experience – Azure AD preferred
  • Banking applications and support systems a plus
  • Strong communications and customer service skills
  • Able to prioritize in a fast moving, high pressure, constantly changing environment with high sense of urgency
  • You keep up with new technologies because it interests you, not just because it’s part of the job!


  • A Bachelor’s degree in Computer Science, MIS, or equivalent experience is required. 


  • Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers
  • Able to sit, stand, stoop and bend
  • The ability to work the days and hours required to fulfill the essential functions of the position
  • The ability to work long hours and to multitask


If you have the desired qualifications, below are reasons you should apply for this position.

  • Want to provide the best solution that helps small businesses and entrepreneurs get the capital and financial services they need to succeed and support their local communities.
  • Be a part of an organization that operates like a start-up. The team decides the best technical approach and commitments, not your manager.
  • Collaborate with super-smart people to build a next generation platform with plenty of challenging engineering problems, as we enable capabilities to transform the outdated financial banking system.
  • Ability to work on greenfield projects using the latest technology.