Senior DevOps Engineer

at Live Oak Bank • Raleigh, NC or Wilmington, NC

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About Us 

Live Oak is more than a bank. Live Oak helps people realize their full potential so they can create meaningful impact at work, home or in their communities. As an innovation hub, we fully embrace a bold approach to solving problems and surpassing goals. Daily life at Live Oak centers around a culture of taking care of each other, which has made us one of the most desirable places to work. We’ve topped the list of American Banker’s “Best Banks to Work For” because of our unparalleled dedication to our people. Our commitment to our customers and our culture is intertwined, so we seek those who embody and embrace what it takes to empower the American dream. Learn more at liveoakbank.com. 

How This Role impacts Live Oak and its People 

The Senior DevOps Engineering role will provide technical expertise and guidance on building scalable and resilient platforms for our engineering teams at Live Oak.  

What You’ll Do at Live Oak 

  • You'll work on a cross-functional scrum team within a scaled agile environment to build out tooling that enables our feature teams to expedite, validate, and measure the performance of their product deliverables.  Essentially, your customers are the other engineering teams, and your products are the common infrastructure, tools, and automation that empowers other engineers to continuously deliver and measure via a self-service model.  Below are some of the activities you would perform on a regular basis.   
  • Be a hands-on contributor that can assist with the roll-out of infrastructure, tools, and processes congruent with a cross-organization DevOps mindset and culture.   
  • Work with the technology leadership and the broader organization to deliver reliable infrastructure and tools that support our engineering teams and products.   
  • Participate in continually refining and prioritizing the work necessary to support our DevOps tools and infrastructure.   
  • Provide system administration and operations support for existing infrastructure and pipelines, while executing on a plan to create tools and automation that enable more of this responsibility to be moved into the engineering teams.   
  • Introduce and maintain operations tooling that enables engineers to get real-time telemetry on application performance, exception handling and logging, and product usage information.   
  • Promote the adoption and execution of industry best practices related to continuous integration and delivery, automated deployments, operations, infrastructure, support, and test automation.   
  • Help establish and document designs, standards, and user guides to help engineers consume the tools you create.   
  • Manage high-availability and growth of our systems, service updates, systems maintenance and validation.   
  • Participate in 24x7 site reliability rotations, escalation workflows, and production incidents management.   

How You’ll Do It 

  • You'll build software that matters.  We make software that helps small businesses and entrepreneurs get the capital and financial services they need to succeed and support their local communities.   
  • Your team decides the best technical approach and commitments, not your manager.   
  • You'll collaborate with super-smart people to build and deploy next generation banking solutions, as we enable capabilities to transform the outdated financial banking system. 

Required and Preferred Experience 

  • 5+ years of hands-on experience with Amazon Web Services, addressing concerns such as Compute, Networking, Storage, Database, and/or Security.  
  • Extensive experience working with Infrastructure-as-Code (e.g., CloudFormation/CDK, Puppet, Ansible, Terraform), tools to automate CI/CD pipelines (e.g., GitLab, BitBucket Pipelines, AWS CodeDeploy), and monitoring tools (e.g., DataDog, Splunk, New Relic).  
  • Ability to work in a team environment and not take yourself too seriously.  
  • Strong understanding of the Agile methodology and their role within the scrum process  
  • Experience with API technologies like SOAP, REST and GraphQL   
  • Working knowledge of configuring firewalls WAF and watching network traffic 

Required to Thrive at Live Oak 

  • Dedication– You possess a deep commitment to Live Oak Bank’s mission and core values exemplified through a strong work ethic, adaptability and pride in your work. 
  • Ownership You take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality. 
  • Innovation You embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.  
  • Teamwork You foster collaboration, accountability and trust with others and understand that together, we do more.
  • Respect You treat everyone with courtesy, politeness and kindness. 

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