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Dear valued customers,
At Live Oak, we are committed to supporting our customers and helping your businesses thrive in the face of an ever-changing environment. While we are working hard to make the right decisions for everyone’s safety during this uncertain time, we would like to reiterate to you now, more than ever, we are committed to helping you achieve your goals and strategic priorities.

We have an expression at Live Oak Bank that we use when faced with difficult situations, “manage what you can measure.” As we see the news of market volatility and economic unease, it’s clear that the business impacts of the coronavirus are real.

Live Oak is monitoring the situation closely. We continue to operate business at full capacity and we are prepared and ready to help our customers. If you would like to learn how we are operationally prepared, we have posted an update on the actions we are taking to assess the safety of our employees while allowing business activity to continue.

To support your business, we have posted this guidance on our resource center on how to weather storms like these. Our promise is to treat every customer like the only customer and our teams are here to do just that. Our commitment and approach will always be rooted in these values.

In addition, our Business Analyst Group and loan officers are here to learn the impacts to your business. We encourage close communication in times like these so here is how our loan and deposits customers can stay in contact:

Loan Customers

Phone: 910.790.5867
Fax: 910.239.8174

Loan Specialists are available
Monday through Friday 9:00 a.m. – 5:00 p.m. ET

Banking Customers

Phone: 866.518.0286
Fax: 866.656.4611

Customer Success Managers are available
Monday through Friday 8:00 a.m. – 8:00 p.m. ET

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