employee engagement

Enhancing Employee Engagement & Job Performance – Part 2

Establish feedback protocols.  Give staff regular, timely feedback which improves efficiency by reinforcing the job performance you want and discouraging behaviors you don’t want.  Feedback helps you work better with your team because employees appreciate knowing how they are doing and how they can improve.  Don’t forget to solicit feedback from staff as well which further assists in efforts to improve hospital operations.  Address any employee concerns and strive to facilitate creative problem-solving.  

Develop managers.  Managers play an integral role in employee engagement.  First and foremost, managers must be engaged themselves before they can be a driver to increase employee engagement in the practice.  If managers are frustrated and unhappy about aspects of their job, they aren’t likely to be a positive influence on the rest of the team.  Formulate a plan to increase managers’ engagement if they are not fully engaged.

Create employee developmental plans.  Employee developmental plans improve job satisfaction and employee engagement because they facilitate training and career development.  If the hospital is slow, there is no excuse not to spend time on training and staff development.  Tailor developmental plans for each team member.  Set quarterly or monthly goals for employees to undergo training necessary to achieve new skills or proficiency levels.

The above strategies will improve morale for your team and help the practice reap the benefits of employee engagement.  Engaged employees are committed to your business and happy in their jobs which translates to higher employee retention and productivity.  Engaged team members help elevate the level of patient care and client service which also helps drive practice profitability.