Amanda Donnelly, DVM

About Amanda Donnelly, DVM

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So far Amanda Donnelly, DVM has created 2 entries.

Enhancing Employee Engagement & Job Performance – Part 2

By |June 23rd, 2014|

Establish feedback protocols.  Give staff regular, timely feedback which improves efficiency by reinforcing the job performance you want and discouraging behaviors you don’t want.  Feedback helps you work better with your team because employees appreciate knowing how they are doing and how they can improve.  Don’t forget to solicit feedback from staff as well which further assists in efforts to improve hospital operations.  Address any employee concerns and strive to facilitate creative problem-solving.  

Develop managers.  Managers play an integral role in employee engagement.  First and foremost, managers must be engaged themselves before they can be a driver to increase employee engagement in the practice.  If managers are frustrated and unhappy about aspects of their job, they aren’t likely to be a positive influence on the rest of the team.  Formulate a plan to increase managers’ engagement if they are not fully engaged.

Create employee developmental plans.  Employee developmental plans improve job satisfaction and employee engagement because they facilitate training and career [...]

Enhancing Employee Engagement & Job Performance – Part 1

By |June 11th, 2014|

Wikipedia’s definition of employee engagement states that “…an engaged employee is a person who is fully involved in, and enthusiastic about, his or her work.”  During slow economic times, team members may be faced with more clients who cannot afford care.  As a result employees may have difficulty staying upbeat and job performances may suffer.  When employees are not engaged, job satisfaction, productivity, and client service can all decline.

The level of employee engagement is critically important in the delivery of veterinary medical care and client service.  Partially engaged employees may not be accountable and may not be as efficient and productive as they could be if they were fully engaged.  Disengaged employees don’t have the inclination or passion to cater to the needs of pet owners and often don’t work well with other employees.

Strategies to Improve Employee Engagement
Use the following strategies to help improve employee engagement resulting in greater job satisfaction, increased efficiency and productivity, and enhanced client [...]