Associate Relationship Manager

at Live Oak Bank • Wilmington Headquarters

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POSITION SUMMARY:

Join a growing team, uncover unique career paths and acquire a 360-degree view of banking. The Relationship Manager position works daily as a liaison between each department of the bank and the bank’s existing loan customer base. The position provides Live Oak customers a new standard of service by building relationships through face-to-face interactions and financial analysis of their businesses. The daily management of a Relationship Manager’s portfolio, financial analyses and interactions with customers helps the Relationship Manager obtain a unique perspective, helping them work with the Live Oak credit and lending teams; while aiding in the bank’s management of risk, growth, and credit quality.

ESSENTIAL FUNCTIONS:

  1. Responsible for the analysis of financial statements and the financial condition for a defined segment of the Bank's existing loan portfolio.
  1. Assists with the management of the Bank's relationship with a specified group of existing borrowers.
  2. Facilitates correspondence with customers regarding ongoing requests for personal and business financial statements.
  1. Works with a number teams throughout the bank to handle existing borrowers requests.
  2. Serves as a primary point of contact for customer questions regarding billing, disbursements, etc.
  3. Cross-sell additional bank products.
  4. Travel required to visit existing borrowers and industry conferences.

 

ADDITIONAL RESPONSIBILITIES:

  1. Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
  1. Functions as a team and realizes all members of the team are vital to its success.
  2. Performs other duties as required.

 

SKILLS:

  • Experience with and strong knowledge of basic financial statements (Balance Sheet, Income Statement,
  • Statement of Cash Flows).
  • Excellent computer skills (i.e. Excel, Word, etc.)
  • Strong customer service and interpersonal skills
  • High degree of flexibility
  • Sound judgment, detail oriented
  • High ethical standards
  • Has a valid driver’s license

 

EDUCATION:

  • A Bachelor’s degree is the minimum requirement

 

EXPERIENCE:

  • One year’s financial service industry experience preferred
  • Proficiency in computer software packages (i.e. Microsoft Office, Power Point, etc.

 

 

PHYSICAL DEMANDS/WORK ENVIRONMENT REQUIREMENTS:

  • Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers
  • Able to sit, stand, stoop and bend
  • The ability to work the days and hours required to fulfill the essential functions of the position
  • Must be able to travel
  • The ability to work long hours and to multitask

 

MENTAL DEMANDS:

  • Learning, thinking, concentration
  • The ability to interact with others and exercise self-control
  • The ability to work under stressful conditions, particularly in customer situations
  • The ability to make decisions and exercise discretion, when necessary